FAQ
Is there any additional charges for bag covers?
Unless stated, all bag covers will have additional charges. Price varies depending on the design of the covers.
Is name personalization available?
Unfortunately it is not available for the time being, but we are working our best to include such service into our product in future.
Delivery and charges
Different area may result in different delivery charges, please refer to the delviery charges shown at checkout.
How long does it take to process my order and get the parcel delivered?
Ready Stock Product(s)
We need 2-5 working days to pack and dispatch your order to our logistics partner. Delivery time is approximately 1-5 working days and it may vary for each recipient’s area. For more info visit SHIPPING POLICY
Where can I get the order reference number and tracking number?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Payment Method
You can securely checkout via:
Indonesia
- Xendit with various payment options
- Direct bank transfer: You can make manual bank transfer and use the payment order number as the payment reference which will be sent you once you place order by choosing the “Direct Bank Transfer” option. *please note that direct bank transfer may take longer to process*
If you are facing issues, please get in touch with us by clicking the “contact us” ICON below, or email us at support@id.schovein.com.
How to Purchase
How do I purchase the bag(s)?
- Visit www.id.schovein.com
- Select the product you wish to purchase
- Choose the BAG you like and add one item to cart at a time (if there is more than one item for that product), eg. if you are purchasing VARRIE crossbody with more than one options available, add bag to cart first, then select the cover you like and add one cover to cart at a time.
- Proceed to checkout and complete payment.
Defetcs and Bag Care Tips
The item I received is faulty.
Our apologies for the inconvenience. We do provide returns and exchanges of product purchased due to manufacturing defects, within 10 days of receiving the product. Please refer to our RETURN & EXCHANGES policy for more information.
Can I use wet wipes to clean my bag from coffee stains, dirt, etc?
We advise using a damp cloth to spot clean before air drying and storing into the dustbag provided. Refrain from using wet wipes, sanitizing wipes, or any chemical cleaning products to prevent material damage, discoloration and so on.
Can I handwash or use a washing machine to wash my bag?
No, it is not advisable to wash our bags as it may cause material or hardware damage.
If you cant find the answers to your questions, please get in touch with us by clicking the “contact us” ICON below, or email us at support@id.schovein.com.